Remote Customer Support Rep - $60-$70k (SaaS Support, CRM)

Chicago, IL • Philadelphia, PA • Washington, DC • Boston, MA • Jacksonville, FL

Full-time $60,000.00 - $70,000.00

Posted 04/18/2024

Permanently 100% Remote
Job Title: Remote Customer Support Rep - $60-$70k (SaaS Support, CRM)
Salary: $60k-$70k + Benefits, 401k
Requirements: SaaS Customer Support - Nice to Have CRMs, Jira, Zendesk

We offer an intuitive web-based CRM for financial advisors and wealth managers.

Our CRM makes it incredibly easy for everyone from solo financial advisors to enterprise firms to manage their current book of business, and increase their sales.

Our software integrates with leading FinTech brands and general tools like Google and Outlook. It enables them to manage their book of business, streamline their workflow, and grow their practice.

We are Series B funded for $30MM, have been in business since 2012, and have 52 employees.

Our founders have built and exited several successful start ups and this is their third venture.

We are REMOTE first and our team is distributed throughout the country.

Due to growth, we are actively hiring a Remote Customer Support Rep experienced in

Software/SaaS support

Experience with the followings is a big plus, but not required:

CRMs, WealthTech, Jira, and/or Confluence
Could services, operating systems, and/or browsers

You will be customer facing and the first line of support when our clients have an issue with our software. You will answer requests via a ticketing system by email, phone, video chat, screen share, etc.

If you have this experience, please apply immediately. We are actively interviewing this week and next for this high profile position.

Top Reasons to Work with Us

Remote: Permanently 100% Remote
Compensation: $60k-$70k + Benefits, 401k
Promotion: We are very big on promoting from within
Culture: Modern, supportive start-up culture

What You Will Be Doing

Act as the first line up customer support when our clients have software issues
Answer requests via a ticketing system by email, phone, video chat, screen share, etc.
Screen share to review customer issues and provide solutions
Keep an eye out for recurring software issues and suggest improvements

What You Need for this Position

Must Have:

Software/SaaS support

Experience with the followings is a big plus, but not required:

CRMs, WealthTech, Jira, and/or Confluence
Could services, operating systems, and/or browsers

What's In It for You

$60k-$70k + Benefits, 401k
Permanently remote
Vacation/PTO
Medical
Dental
Vision
401k

So, if you are a Remote Customer Support Rep with experience, please apply today!

Colorado employees will receive paid sick leave. For additional information about available benefits, please contact Matt Abbasfard

Benefits

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa.

Additional ways to apply

Preferred Skills

Matt Abbasfard is recruiting for this position and the positions below.
Email me to apply for this position

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Job ID: MA5-1798160

Employees will receive paid leave to the extent required by state or local law. This job was first posted by CyberCoders on 04/18/2024 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please contact a member of our Human Resources team to make arrangements.

Your Right to Work – In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.